FAQ’S
Read about our FAQ’s below:
How can I contact Customer Support?
Please send an email to sorraathleisure@gmail.com for all general enquiries.
Can I make a return?
Yes, we offer free returns if the items meet the following criteria:
Items are unworn, unwashed , undamaged and in resalable condition
In the original packaging with tags
Appropriately packaged for transit
Return label clearly displayed on parcel
If the item does not meet the criteria of our Return Conditions, it will not be accepted upon return.
Please note, we do not offer monetary refunds for change of mind or change of size returns.
If the item meets the criteria upon assessment, you will be eligible for an exchange or store credit. Please note that the item remains your responsibility until it reaches our premises
What are the Return Conditions?
In order for your item(s) to be accepted upon return it must meet the following criteria:
must be unworn, unwashed, undamaged and in the original packaging with tags attached.
must be free of perfume, body odour, deodorant or washing powder.
must be free of make-up, tan marks, glitter and pet hair.
Please ensure your return is packaged sufficiently to ensure it is not damaged during return delivery to our facility.
All returns have a 14 day period to process a return once you received the item.
Do you offer Refunds?
No, We do not provide monetary refunds on change of mind or size returns, unless a product is deemed faulty and a genuine manufacturer fault as approved by our Team.
Please email our Team at sorraathleisure@gmail.com with photos of the faulty item(s). We will then be able to assess the item and provide you with some options as compensation.
TERMS & CONDITIONS OF PURCHASING
By using our website and purchasing our products, you agree to be bound by these terms and conditions.
Our website is for personal and non-commercial use only. You may not use our website or information for unlawful or unauthorised purpose.s
Product Information: We strive to provide accurate information on our website, but we cannot guarantee the accuracy of all information.
All orders placed through our website are subject to verification and acceptance by us. We reserve the right to refuse any order for. any reason. Payments can be made through the methods provided on our
website and will be processed securely.
5. We will make reasonable efforts to deliver your order within the estimated delivery time stated on our website, but we cannot guarantee delivery times. Delivery times are estimated and may be subject to change at any time
6. All sales on our website are final and non-refundable. Please see our Returns Policy for more information.
7. Our products are sold "as is" without warranty of any kind, either express or implied. We do not guarantee reliability or accuracy of any information provided on our website.
8. We are not liable for any damages arising from the use of our website or from the purchase of products from our website. This includes, but is not limited to, direct, indirect, incidental and punitive damages.
9. The terms and conditions are governed by the laws of the jurisdiction in which our website is based, and any dispute arising from these terms and conditions will be resolved in the courts of that jurisdiction.
10. We reserve the right to make changes to these terms and conditions at any time. Your continued use of our website after any changes have been made constitutes your acceptance of the new terms and conditions.