Shipping
AU domestic shipping
Do you offer shipping in Australia?
We offer FREE standard shipping Australia-Wide on orders over $120 AUD
How long will it take until I receive my order?
Generally, our Australian standard shipping can take anywhere between 2-7 business days.
Will I be able to track my order?
Yes, once your order has been despatched, you will be provided with a tracking number.
International shipping
We offer Standard International Shipping
at $25 AUD. Please note, this does not include any import taxes that may be imposed upon receiving your order, it is your responsibility to pay any taxes that you may receive before you can obtain your order.
How long will it take until I receive my order?
International Shipping timeframes can take anywhere between 14-30 business days.
Will I be able to track my order?
Yes, once your order has been despatched, you will be provided with a tracking number.
Returns
How can I contact Customer Support?
Please send an email to sorraathleisure@gmail.com for all general enquiries.
Can I make a return?
Yes, we offer free returns for our AUSTRALIAN Customers if the items meet the following criteria (INTERNATIONAL CUSTOMERS MUST PAY FOR THEIR RETURNS).
Items are unworn, unwashed , undamaged and in resalable condition
In the original packaging with tags
Appropriately packaged for transit
Return label clearly displayed on parcel
If the item does not meet the criteria of our Return Conditions, it will not be accepted upon return.
Please note, we do not offer monetary refunds for change of mind or change of size returns.
If the item meets the criteria upon assessment, you will be eligible for an exchange or store credit. Please note that the item remains your responsibility until it reaches our premises
Please see our POLICIES for more information and clarification about our Returns.